Refund Policy

A legal disclaimer

This Refund Policy is provided for general informational purposes only and does not constitute legal or financial advice. The Tolaoluwa Foundation reserves the right to interpret, apply, amend, or withdraw this policy at its sole discretion and without prior notice. Any refunds issued are subject to our internal review and approval processes.

By donating through this website or our official channels, you acknowledge and agree to this policy and understand that, except as expressly stated, all donations are final and non-refundable. If you are uncertain about any part of this policy or your eligibility for a refund, we recommend that you seek independent legal or financial advice.

Refund Policy - the basics

The Tolaoluwa Foundation
Effective Date: 9th July 2025
Website: www.thetolaoluwafoundation.org

At The Tolaoluwa Foundation, we value the generosity and support of our donors. We strive to ensure transparency and clarity in how contributions are used to fulfil our mission. This Refund Policy outlines the circumstances under which donations may be refunded.

1. General Policy on Donations

Donations made to The Tolaoluwa Foundation are generally non-refundable. As a not-for-profit organisation, we rely on public support to deliver charitable programmes, and funds are typically committed quickly to these activities.

2. Exceptions – When a Refund May Be Issued

We may consider a refund request under the following conditions:

Duplicate Payment: If a donor accidentally makes multiple payments for the same donation.
Error in Amount: If an incorrect amount was entered and submitted by mistake.
Unauthorised Use: If a donation was made fraudulently or without the donor’s knowledge or permission.
Technical Error: If a payment error occurred due to website or processing issues.

Each refund request will be reviewed on a case-by-case basis and must be submitted within 14 days of the transaction date.

3. How to Request a Refund

To request a refund, please contact us with the following details:

Full name
Date and amount of donation
Method of payment
Reason for the refund request

Email: info@thetolaoluwafoundation.org

4. Refund Method

If a refund is approved, it will be processed using the original payment method. Please allow up to 10 business days for the refund to appear on your account.

5. Tax Receipts

If a donation refund is issued, the associated tax receipt (if any) becomes void, and you are responsible for ensuring that any tax deduction claimed is adjusted accordingly.

6. Changes to this Policy

We reserve the right to modify or update this Refund Policy at any time. The most current version will be posted on our website.

7. Contact Us

If you have questions about our Refund Policy, please contact:

The Tolaoluwa Foundation
Email: info@thetolaoluwafoundation.org